FAQ

§ 1 Scope, Customer Information

The following general terms and conditions (GTC) govern the contractual relationship between

TANA Cosmetics MANOA Kurt Fortmann GmbH & Co. KG Represented by: Magister rer. Oec. Soc. Ronald Fortmann (Chief Executive Officer)

August-Bebel-Straße 213
33602 Bielefeld, Germany

Tel .: 05 21/62 15 6
Fax: 05 21/17 42 54
info@tana-cosmetics.de

VAT no. DE 124 005 112 Court of First Instance Bielefeld 20 HRA 8493

And consumers who purchase goods through our shop. These General Terms and Conditions also contain customer information according to the German Civil Code (BGB). The contract language is German.

Online dispute resolution under Article 14 (1) of the ODR: The European Commission provides a platform for online dispute settlement (OS), which can be found at http://ec.europa.eu/consumers/odr/.

§ 2 Conclusion of contract

The offers on the Internet represent a non-committal invitation to you to order goods. After entering your data and clicking on the order button, you submit a binding offer to conclude a purchase contract. We are entitled to accept your offer within 3 days by sending an order confirmation by e-mail. After expiry of the deadline stated in sentence 1, your offer shall be deemed rejected, that is, You are no longer bound by your offer.

§ 3 Customer information: Saving the quotation text

The contract text with details of the article is saved by us. The contract text with details of the article is saved by us. You do not have access to the contract text via the Internet. You can print this to us before sending your order by clicking on "Print" in the last step of the order.

§ 4 Customer Information: Correction Notice

You can correct your entries at any time before submitting the order. We will inform you about your corrections on the way through the ordering process.

§ 5 Right of revocation, right of revocation for distance agreements

You have the right to revoke this contract within a period of fourteen days without giving reasons.

The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has possessed the last product.

In order to exercise your right of revocation, you must notify us (TANA Cosmetics MANOA Kurt Fortmann GmbH & Co. KG, August-Bebel-Strasse 213, 33602 Bielefeld, info@tana-cosmetics.de, phone: +49 (0) 521 - 62 15 6 , Fax: +49 (0) 521 - 17 42 54) by means of a clear statement (eg a letter, fax or e-mail sent by mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.

In order to maintain the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

§ 6 Revocation

If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we use the same payment you used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We may refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You have to send the goods back to us or to TANA Cosmetics MANOA Kurt Fortmann GmbH & Co. KGAugust-Bebel-Strasse 213 33602 Bielefeld immediately and in any case no later than fourteen days from the date on which you inform us about the revocation of this contract Or to surrender. The deadline is respected when you send the goods before the end of the deadline of 14 days. They bear the immediate cost of returning the goods. They shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

The right of revocation does not exist in the following contracts:
Contracts for the supply of sealed goods which are not suitable for return on grounds of health or hygiene if their seal has been removed after delivery.
 

§ 7 Reservation of title

The delivered goods remain our property until full payment of all claims.

§ 8 Terms of delivery


Unless otherwise stated in the offer, we will ship the goods within 3-4 working days after receipt of payment.

§ 9 Terms of payment


Payment is by Mastercard, Visa, Paypal Giropay, Prepayment or Invoice. We reserve the right to exclude individual payment methods.

§ 10 Warranty

The warranty is governed by statutory provisions.

§ 11 Data protection

We collect, store and process data within the scope of the statutory provisions in the case of the initiation, conclusion, processing and repackaging of a sales contract.

When visiting our website, the IP address, date and time, the browser type and the operating system of your PC as well as the pages you are looking at are currently being logged by your PC. However, conclusions regarding personal data are not possible and not intended.

The personal data that you provide us with, for example, in the case of an order or by e-mail (eg your name and your contact data) will only be processed for correspondence with you and only for the purpose to which you can contact us Data provided. We only pass on your data to the shipping company commissioned with the delivery, as far as this is necessary for the delivery of the goods. In order to process payments, we will pass on your payment data to the credit institution which is responsible for the payment.

We assure that we will not pass on your personal data to third parties, unless we are legally obliged to do so or have given our prior written consent. If we use third-party services for the execution and processing of processing processes, the provisions of the Federal Data Protection Act shall be complied with.

Duration of storage

Personal data that has been communicated to us through our website will only be stored until the purpose for which they have been entrusted to us is fulfilled. If storage and tax retention periods are to be observed, the duration of the storage of certain data may be up to 10 years.

Your rights

Should you no longer agree to the storage of your personal data, or if this information has become incorrect, we shall, on the basis of a corresponding instruction, make the deletion, correction or blocking of your data within the framework of the legal provisions.

§ 12 Applicable law

Only German law applies. This choice of law applies to a consumer only insofar as no compulsory statutory provisions of the state in which he is domiciled or habitually reside are restricted.

§ 13 pictures

(Tana) is allowed to use image files (etc.) within the framework of a revocable, free, non-exclusive use relationship, which is always revocable, within the framework and max. For the duration of the business relationship, whereby the copyright remains exclusively with Tana, who is the owner of this company.

Bielefeld, 14.05.2014