Shipping conditions
- Germany: €4.99 per order · Free shipping for orders over €50
- EU & Switzerland: €9.99 per order · Free shipping for orders over €150
- Delivery times: Germany: 3–4 working days · EU & Switzerland: 5–10 working days
- Notes: No delivery to packing stations on account possible
- Customers outside the EU: Customs and import duties are not included in the shipping costs and may be charged additionally by the relevant authorities
Return policy
- You can return unused and original packaged items within 30 days of receipt .
- To receive your free return label, register your return using the form below
- For returns, please use the information included in the package or contact our customer service at info@tana-cosmetics.de .
- We will refund the purchase amount after receiving and inspecting the return using the original payment method used.
- Here you can find a sample cancellation form
Frequently Asked Questions
How much are the shipping costs within Germany?
Shipping costs are €4.99 per order. Orders over €50 are delivered free of charge.
How much are the shipping costs within the EU & Switzerland?
Shipping costs are €9.99 per order. Orders over €150 receive free shipping.
How long does delivery take?
Delivery within Germany takes 3–4 business days. Within the EU and Switzerland, you can expect a delivery time of approximately 5–10 business days.
Is delivery to a packing station possible?
Yes, delivery to packing stations is possible – but not for orders on account.
Are there additional costs for deliveries outside the EU?
Yes, customs and import duties are not included in the shipping costs. These may be levied additionally by the relevant authorities upon import.
Is there shipping for business customers?
Yes, for business customers, shipping costs are €5.00 net per order within Germany. For orders over €150 net, shipping is free.
What do you do for the environment when shipping?
We ship your orders primarily with DHL GoGreen and completely avoid using plastic in our packaging. This is how we want to make shipping as sustainable as possible.